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Customer Service Training

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Description

For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. The accompanying CD-ROM includes handouts, checklists, assessments, and customizable PowerPoint" slides.

Additional Info

Name Customer Service Training
SKU 48.16625
Year published 2002
Page count 224
Publisher ASTD
ISBN 9781562863302
Author Maxine Kamin
Format N/A

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