In this thoroughly updated, second edition, Performance Consulting helps readers master both the science (the analytical and assessment techniques) and the art (the consultative and partnering practices) of performance consulting. For the science, dozens of new tools, templates and techniques are provided, including online resources. Regarding the art, the authors describe the concepts and practices of ACT - building Access, Credibility, and Trust with business managers.
|Name||Performance Consulting, 2nd Edition|
|Author||Dana Gaines Robinson^James C. Robinson|