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A Manager's Guide to Developing Competencies in HR Staff: Tips and Tools for Improving Proficiency in Your Reports

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This book is approved for SHRM recertification credit.

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Read a Q&A with Phyllis in HR Magazine's Book Blog.

Read an excerpt about indirect methods for evaluating HR competency proficiency.

Phyllis outlines three direct ways to determine HR competency proficiency.

Workplace leaders are challenged with not just having people who can do the job today, but who are prepared to step up when things change tomorrow. For HR talent strategy, workforce planning, organizational design, and employee development to be successful, HR executives and managers need to understand and use SHRM competencies effectively.

The Guide provides an easy-to-use roadmap for HR managers and small business executives to develop employee proficiency in the core HR competencies. Loaded with tips, techniques, assessments tools, and real-life stories of management successes, it takes the mystery out of HR staff development by showing the value of the SHRM competencies in business and then clearly establishing the links between various competencies and HR functions. It also offers activities HR managers can use to develop their own competencies and features Proficiency Indicators for different levels of HR staff and charts and forms to help make the process of developing HR staff a little easier.

About the Author

Phyllis G. Hartman is president of PGHR Consulting, Inc., an HR consulting firm in Pittsburgh. She is a regular speaker at a variety of SHRM conferences and at SHRM chapter events and is a co-author of Never Get Lost Again: Navigating Your HR Career and Looking to Hire an HR Leader?

Table of Contents

Part I: The Business Case for Competencies
Chapter 1. Challenges Facing HR Departments
Chapter 2. Essential HR Competencies

Part II: Linking HR Competencies to Business Outcomes
Chapter 3. Aligning HR Functions with Competencies
Chapter 4. Assessing Proficiencies

Part III: Working through the Competencies with Developmental Activities
Chapter 5. Interpersonal Competencies
Chapter 6. Business Competencies
Chapter 7. Leadership Competencies
Chapter 8. HR Technical Competencies

Part IV: Managing for Success
Chapter 9. Helping Yourself: Competencies for Developing Others
Chapter 10. Career Levels and Planning for Promotion

Appendix A. Quick Reference
Appendix B. Spotlights: Real-Life Examples and Thoughts
Appendix C. HR Functional Areas and SHRM Competency Chart
Appendix D. Proficiency Indicators from SHRM BoCK for Different Levels of HR Staff
Appendix E. Competency Development Plan


Competencies exist at every level in the Human Resources professional's career and Hartman provides indispensable guidelines and tools to help HR managers develop staff accordingly or use themselves to assess and enhance their own skills and competencies. An excellent book and well worth the read. -- David S. Twitchell, SHRM-SCP, CCP, CBP, PHR, Vice President, Human Resources, Catholic Charities New Hampshire

A must-read for HR leaders dedicated to developing their staff and elevating the performance of their HR organizations. Hartman distills the broad concepts of SHRM's Competency Model into practical how-to's. Anyone who is immersed in improving their KSA's can find ideas in the pages of this book. Full of development plan examples and tools that demonstrate how concepts in the SHRM Competency Model can directly apply to real life situations. Hartman's third book is a winner! --Sally K. Wade, SHRM-SCP, SPHR, President, AKCW Associates LLP and former VP-Human Resources, Mitsubishi Electric Power Products, Inc.

Developing competencies is critical to success for Human Resources Professionals and Hartman's book does just that by providing all the guidance and tools to meet the challenges of what's truly important in the world of HR. Highly recommended! -- Tiffany L. Bloyer, MS, MBA, PHR, SHRM-CP, Director of Human Resources, Franklin County Government


Additional Info


NameA Manager's Guide to Developing Competencies in HR Staff: Tips and Tools for Improving Proficiency in Your Reports
AuthorPhyllis Hartman
Published Year2017
Page Count160
Book PublisherSHRM