Brilliant Service is the Bottom Line

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Let's put the truth on the table: Poor service is pandemic in business today and most organizations - and their products and services - have become commodities. So how can you differentiate yourself in a crowded marketplace in a Nano-speed world? By consistently giving customers a Brilliant Service experience. Quite simply, Brilliant Service is the bottom line. Not only is it your primary point of differentiation and the critical factor in creating cult-like customer loyalty, it also has a provden, direct impact on financial results. Stop doing customer service and start creating genuinely memorable, transformational customer experiences.
NameBrilliant Service is the Bottom Line
AuthorSimon T. Bailey
Published Year2007
Page Count44
PublisherDreamtree Productions, Inc