• Home
  • Care Packages for Your Customers

Care Packages for Your Customers

The SHRMStore has moved its books to an affiliate model with Amazon. Your purchase of this book on SHRM's Amazon store supports the HR profession and SHRM's mission.


Are you building enough customer loyalty in your organization? Bestselling business author Barbara Glanz has created the ideal, hands-on customer service survival kit to help you keep your customers coming back for more. Care Packages For Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service.

Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes:

  • Self-assessments, brainstorming exercises, checklists, and worksheets
  • Real-life examples of how companies have created enhanced experiences for their customers
  • Helpful "how-to" tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
  • Unique, time-tested strategies for doing business, such as The Emotional Bank Account, The Five Loyalty Builders, and The Eleven Commandments for Good Listening

You can make every interaction with a customer meaningful, memorable, and beneficial for your business. All you have to do is CARE!

Additional Info


NameCare Packages for Your Customers
Published Year
Page Count