Customer Service Essentials- Individual
In this video-based program, critical elements of Customer Service Excellence are discussed, including: how to make customers feel welcomed and important; what customers want; common customer service mistakes; a model for meeting and greeting customers; and how to deal with the emotional and practical aspects of unhappy customers. A two-page quick reference guide accompanies the videos in this program.
Run time: 25 minutes
|Name||Customer Service Essentials|