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Customer Service Essentials- Individual

Member: $89.00 Nonmember: $99.00
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In this video-based program, critical elements of Customer Service Excellence are discussed, including: how to make customers feel welcomed and important; what customers want; common customer service mistakes; a model for meeting and greeting customers; and how to deal with the emotional and practical aspects of unhappy customers. A two-page quick reference guide accompanies the videos in this program.

Run time: 25 minutes

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NameCustomer Service Essentials- Individual