Got a Minute?


The SHRMStore has moved its books to an affiliate model with Amazon. Your purchase of this book on SHRM's Amazon store supports the HR profession and SHRM's mission.

This book is approved for SHRM recertification credit. After reading the book, earn a passing quiz score and receive three professional development credits (PDCs).Scroll down for more information and a link to the quiz.

Designed to help HR and line managers deal with challenging employees in the workplace, this book enlists a novel approach by tying together several real-life--and often entertaining--examples of employee behavior within a broad range of circumstances. Following the stories in each chapter, an analysis of how the HR professionals handled the situations highlights the benefits and detriments of their choices, showcasing both successes and failures--and what can be learned from them. Providing valuable examples and thought-process guidance, this record is ideal for understanding the ethical and legally defensible practices of human resource management.

The SHRM Books Read for Recertification Credit Program

Register for the quiz

Browse the entire book list

NameGot a Minute?
AuthorDale Dwyer | Sheri Caldwell
Published Year2011
PublisherSHRM
SKU61.15011-AMZ
ISBN9781586441982