Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders
Description
As a Taco Bell manager, Monica Rothgery tried muscling her way through, working extremely hard, only to produce mediocre results. Over time, she learned that her job was not to run the business but to lead the team. Once leadership became the focus, turnover decreased, the customer experience improved, and the business grew. In Lessons from the Drive-Thru: Real Life Wisdom for Frontline Leaders, Monica uses stories from behind the counter to illustrate the power of true servant leadership.
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