• Home
  • Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals!)

Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals!)

The SHRMStore has moved its books to an affiliate model with Amazon. Your purchase of this book on SHRM's Amazon store supports the HR profession and SHRM's mission.


This book is approved for SHRM recertification credit.

Learn about the program | Complete your activity

The Performance Conversations approach is built upon a sound theoretical foundation, uses proven management techniques, and offers a novel framework and tool for managers for regulating and enhancing the performance of their staff. 

Includes dozens of ready-to-use templates and accompanying tools help make good management practice more accessible, practical, and effective. Just as important, the new approach is both millennial- and remote worker-friendly as it incorporates features that speak to how they work. 

Advance Praise forPerformance Conversations

"Dr. Lee transforms the modern leader’s approach to Performance Conversations with a potent framework for asking the questions that truly engage employees, improve performance, and ensure accountability." –Cy Wakeman, New York Times bestselling author of No Ego 

“A long overdue game-changer for anyone truly serious about performance improvement.” –Dr. Ronald R. Sims, Floyd Dewey Gottwald Senior Professor, Raymond A. Mason School of Business, William & Mary 

“Dr. Lee reminds us in Performance Conversations that relationships matter, trust is critical and there is a significant difference between a performance conversation and performance review. An excellent overview for the first-time manager and experienced manager alike.” –Jeffrey S. Brody, Chief Human Resources Officer, ManTech International Corporation 

Performance Conversations masterfully outlines the role and development of effective questions as a critical tool in any performance improvement scenario. This is a must-read book for any successful manager or leader in the 21st Century.” –Dr. Edward "Ted" E. Raspiller, President, John Tyler Community College 

Performance Conversations is an extraordinary framework on the merits of why, how, and what engaged leaders do to build, form, and inspire teams to excellence.” –Dr. James I. Van Zummeren, Deputy Director, Lejeune Leadership Institute, Marine Corps University 

Performance Conversations offers practical insight and interactive tools to empower managers to have transformative conversations with employees – a must-read for all managers and organization leaders who are truly invested in their employees." –Mary E. Hagood, Federal Reserve Bank of Richmond, Talent Management Consultant 

“Wow, what can I say? This groundbreaking book by Dr. Lee finally replaces inflexible performance appraisal systems of the past with easy and easy-to-follow and effective Performance Conversations approach.” –David G. Tomanio, M.B.A., Ph.D., Retired Associate Vice President (CHRO) for Human Resources Florida Atlantic University 

“The best leaders help their team members see their own value and coach them to achieve their potential. Simple, but not always easy, Performance Conversations delivers a systematic, research-based, and reliable approach for building strong relationships, developing trust, instilling accountability, and achieving results together.” –Scott Edwards, Human Resource Manager, Anord Mardix 

“Thriving employees are energized when empowered, properly guided, and supported through encouragement and active and ongoing coaching. In Performance Conversations Dr. Lee shows managers how to develop this dynamic relationship to improve both engagement and effectiveness in organizations.” –Amel Cuskovic, CHRO & Assistant Vice President, Radford University 

“Dr. Lee shows us there’s a better way to engage employees and it all starts with having regular and meaningful Performance Conversations.” –Bryan Garey, Vice President of Human Resources, Virginia Tech 

“Delivered in a conversational style and full of actionable concepts and communication templates, Performance Conversations will quickly find its place as a foundational resource for new and seasoned managers alike.” –Jennifer K. Pittman, MS, SHRM-SCP, Associate Vice President of Human Resources (CHRO), Virginia Western Community College 

About the Author 

Dr. Christopher D. Lee is the chief human resources officer for William & Mary, the nation’s second oldest university. Prior to this role, he was Associate Vice Chancellor for Human Resources for the Virginia Community College System, a network of 23 colleges, serving over 200,000 students in the commonwealth. He has over 25 years of experience as a chief human resources officer in higher education, having worked at both public and private institutions.

Additional Info


NamePerformance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals!)
AuthorChristopher D. Lee, PhD
Published Year2020
Page Count226