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Talent Assessment: Talent Acquisition Customer Service Success Profile

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Registration for the SHRM Talent Assessment center is required. Register today to get started, view pricing options and learn more about the full catalog of assessments.

Talent Acquisition Customer Service Success Profile is an instrument designed to assess the competencies required for front-line customer service roles. It is comprised of 55 multiple choice items and can be completed in 15 minutes. It is suited for use in selecting individuals who will be working in customer-facing positions.

The Talent Acquisition Customer Service Success Profile Measures:

  • Conscientiousness
  • Demonstrates Respect
  • Maintains Composure
  • Self-Management
  • Service Orientation
  • Overall Score

Talent Acquisition Customer Service Success Profile Report

The candidate’s percentile is reported for each competency in addition to suggested interview questions

Price: As low as $14 per test.

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