Talent Assessment: Talent Acquisition Customer Service Success Profile
Registration for the SHRM Talent Assessment center is required. Register today to get started, view pricing options and learn more about the full catalog of assessments.
Talent Acquisition Customer Service Success Profile is an instrument designed to assess the competencies required for front-line customer service roles. It is comprised of 55 multiple choice items and can be completed in 15 minutes. It is suited for use in selecting individuals who will be working in customer-facing positions.
The Talent Acquisition Customer Service Success Profile Measures:
- Demonstrates Respect
- Maintains Composure
- Service Orientation
- Overall Score
Talent Acquisition Customer Service Success Profile Report
The candidate’s percentile is reported for each competency in addition to suggested interview questions
Price: As low as $14 per test.
The SHRM Talent Assessment Center features best-in-industry technology and the industry’s largest catalog of assessments from 50+ top publishers.
Technology and Content, All in One
You need purposeful, easy-to-use tools and solutions to be the most effective in your job. SHRM has partnered with PSI Services to support members in making smart, evidence-based people decisions — from hiring, to promotions, to performance management — using the SHRM Talent Assessment Center.
Using just one platform, the intuitive interface allows users to:
- Browse the catalog using a variety of parameters
- Purchase and assign assessments from multiple publishers
- Build repeatable workflows to be more efficient
- View results
- Create custom reports
- Build and manage custom assessments
Click here to register for access to the SHRM Talent Assessment Center.