The Crowdsourced Performance Review: How to Use the Power of Social Recognition to Transform Employee Performance (Business Books)
This book is approved for SHRM recertification credit. After reading the book, earn a passing quiz score and receive three professional development credits (PDCs).Scroll down for more information and a link to the quiz.
Is your review process performing below expectations? Fix the performance review with the wisdom of crowds!
If you're like most employees and managers, you dread the annual performance review. It's outdated and frozen in time. It's a relic of the way business used to work and doesn't capitalize on the way business works today. Can it be saved?
Today's most successful companies are transforming their predictable "one-way" review processes into dynamic, collaborative systems that apply the latest social technologies. Instead of a one-time annual evaluation of performance, managers and employees receive collective feedback from everyone across their company. It's all achieved through crowdsourcing, and it generates more accurate, actionable results than traditional methods.
With The Crowdsourced Performance Review, you'll create a review system that gathers the feedback of many, so you can make better, more informed decisions. And this new model is simpler than you think. It's based on three innovations:
CROWDSOURCING:Applying the same techniques that companies like Apple, Angie's List, and Zagat use to inform customers, you can gather the same kind of data to inform managers.
SOCIAL MEDIA TECHNOLOGIES:The most revolutionary communication tools since the telephone, these technologies have singlehandedly created a new language of business.
ORGANIZATIONAL CULTURE: When managed well, it's one of the most effective tools for building and maintaining a competitive advantage.
These three assets come together for the purpose of evaluating performance in the practice of social recognition--a system in which all employees recognize each other's great work on a daily basis. Social recognition creates engagement, energy, and even happiness in a company--leading to the ultimate goal of a Positivity-Dominated Workplace.
The Crowdsourced Performance Review provides the key to seizing your company's competitive edge with a new ground-breaking performance management system. Apply the techniques in The Crowdsourced Performance Review to make your processes exceed expectations.
Praise for Crowdsourced Performance Review
"Eric Mosley revamps employee performance management in THE CROWDSOURCED PERFORMANCE REVIEW. His book describes the importance of employee passion and happiness as the best measurement for success."
~Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc.
“Take advantage of the technology and data available to you and turn the dreaded performance review into a powerful force for decision-making and culture-building by using the methods outlined in this clear and clever guide."
~ Daniel H. Pink, author of To Sell is Human and Drive
“Social technologies aren’t just changing how people interact, they’re fundamentally changing how businesses must engage with people inside and outside their organization. In THE CROWDSOURCED PERFORMANCE REVIEW, Mosley shows HR and business leaders why a “groundswell” approach for employee recognition is the key to driving better employee performance. This is one of the most innovative enterprise uses of crowdsourcing I’ve seen.”
~Charlene Li, founder of Altimeter Group, author of Open Leadership, and co-author of Groundswell
“THE CROWDSOURCED PERFORMANCE REVIEW should be at the top of every HR professionals reading list. It shows convincingly why the traditional performance review doesn’t work, and how social recognition is the key to a performance system that actually makes an impact.
~ Kevin Kruse, Forbes Leadership columnist and bestselling author of Employee Engagement 2.0
“In what is easily the most comprehensive and provocative Globoforce book to date, Mosley lays out a clear vision for how modern recognition systems can be integrated with performance management. This is one of the most interesting, innovative, and potentially important new approaches to performance management that I have seen in many years of working on this topic.”
~ Gerald Ledford, Senior Research Scientist, Center for Effective Organizations, Marshall School of Business, University of Southern California
“As a pioneer in multirater feedback, I love Eric’s new application! Social media comes to visit the performance appraisal. Many minds can be better than one! Read this and find out how.”
~Marshall Goldsmith, author of New York Times bestsellers MOJO and What Got You Here Won’t Get You There
"Eric's book is a provocative portrait of corporate problem solving. With an engaging, fresh view of employee performance, he gives HR executives a new way to rethink appraisals. Crowdsourcing recognition is the innovation for performance management that we've been waiting for."
~Hayagreeva Rao, Atholl McBean Professor of Organizational Behavior and Human Resources, Graduate School of Business, Stanford University
“Eric and Globoforce have once again demonstrated why recognition is critical for today’s workforce. At Symantec, we have seen firsthand how a global recognition program can unify culture and increase employee engagement. Social recognition has not only impacted our business in a positive way, it’s also made HR more strategic in how we approach our most important asset, our people.”
--Jennifer Reimert, Vice President of Total Rewards, Symantec Corporation
“Eric Mosley and Globoforce have a identified a significant trend impacting the future of employee performance and rewards and it’s called social recognition. It’s something I’ve seen for myself: recognition, when done well, has a profound impact on employee engagement and retention, which in turn drives business results. Eric’s book is a must read for any HR leader who is seeking to capitalize on the next big transformation in employee engagement and rewards.”
~ Tom McMullen, Reward Practice Leader, Hay Group North America
“Social recognition is an important new way to extend employee feedback well beyond the traditional “manager-driven” appraisal process. Eric’s book can help readers understand the principles of social recognition and the emerging role it plays in continuous performance management.”
~ Josh Bersin, Principal and Founder, Bersin by Deloitte, Deloitte Consulting LLP
'Don't be left behind. Read this book to find the power within the crowd to make performance management social, strategic, and meaningful. This book cuts through the performance management noise to delineate the key signal: social recognition.'
~ David Zinger, Global Engagement Expert and Founder of the Employee Engagement Network.
"Crowdsourcing feedback really is an idea whose time has come. Eric clearly has a very good take on what it is to recognize people, what it is to help them to do a better job, and to use recognition to really drive higher performance in the workforce. It is a great book if you want to know how to use performance management and recognition to get more out of your workers. I would recommend it to anyone.”
~ John Hollon, Vice President for Editorial, TLNT.com and ERE Media
“This book is a great way of thinking about a solution to a problem in talent management today. Eric is providing a new, innovative way to think about performance reviews, to think about collaboration between employees and employers. He’s giving a new way to think about the workforce.”
~ Madeline Laurano, Research Director of Human Capital Management, Aberdeen
“Crowdsourced feedback is a new trend that HR managers and business leaders need to be thinking about. Eric’s book gives managers and leaders some real ideas and insights about how they can drive recognition in their workplace; specifically, with performance reviews.”
~ Jessica Miller-Merrell, Chief Founder, Blogging4jobs and CEO of Xceptional HR
“This book is an excellent tool for the modern day human resources professional. It provides a framework to help HR professionals understand how social recognition can have bottom line results and also how to link it to performance management. THE CROWDSOURCED PERFORMANCE REVIEW is very provocative and would be helpful for any HR professional to read.”
~ Laurie Ruettimann, Human Resources Consultant and Founder of Cynical Girl blog
“Eric’s new book does a great job of breaking down the challenges that we're faced with in the traditional performance review. Eric also has some really actionable information there for any organization of any size to do something more. He builds a great framework for social recognition – what it means, why it matters, and how to apply these basic principles to your own performance management.”
~ Kyle Lagunas, Analyst at Sarah White & Associates
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