Conflict Mediation: Inspiring Positive Outcomes
SHRM: 7.5 PDCs
Individuals seeking guidance on how to manage conflict in business relationships.
HR Expertise (HR Knowledge)
Conflict management is an inevitable facet of the HR function. In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organization.
- Apply a mediation framework to workplace conflicts
- Identify challenges that can arise with mediation and identify solutions
- Identify strategies for employees to manage their own conflicts
Online (credit card only)
Phone (U.S.; credit card only)
703.548.3440, option #3
800.283.7476, option #3
(Allow 5-7 days for processing)
PO Box 79482
Baltimore, MD 21279
(Allow 3-4 weeks for processing)
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Additional Registration Information
Organizational Training & Development
Bring this program to your organization.