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Brilliant Service is the Bottom Line

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Description

Let's put the truth on the table: Poor service is pandemic in business today and most organizations - and their products and services - have become commodities. So how can you differentiate yourself in a crowded marketplace in a Nano-speed world? By consistently giving customers a Brilliant Service experience. Quite simply, Brilliant Service is the bottom line. Not only is it your primary point of differentiation and the critical factor in creating cult-like customer loyalty, it also has a provden, direct impact on financial results. Stop doing customer service and start creating genuinely memorable, transformational customer experiences.

Additional Info

Name Brilliant Service is the Bottom Line
SKU 48.38074
Year published 2007
Page count 44
Publisher Dreamtree Productions, Inc
ISBN 9780979403606
Author Simon T. Bailey
Format Paperback