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Business-Focused HR: 11 Processes to Drive Results

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The stakes remain the same for organizations and HR leaders, whether we are in a booming or lagging economy — HR professionals must show the value of what they do and build a compelling business case to get other, potentially skeptical, leaders to buy in. Business-Focused HR will provide the tools for HR leaders and people managers across the organization to become more business-focused with the processes that they execute. Senior HR leaders can make the business case to top management, while front-line practitioners can demonstrate the value of what they do to managers on the “shop-room floor.”

Having a practical resource that takes HR leaders step-by-step through what the latest research tells us, from best practices in execution to linking the process directly to business outcomes, is the goal of this book. Ultimately, the aim is for Business-Focused HR to become the guidebook for all HR leaders to enable them to become strategic business partners at all levels and across all functions in their organizations.

Table of Contents:



Chapter 1. HR Processes and Business Outcomes

Chapter 2. Employee Selection

Chapter 3. Competency Models

Chapter 4. Performance Management

Chapter 5. Multi-rater/360 Assessments

Chapter 6. Employee Opinion Surveys

Chapter 7. Employee Training

Chapter 8. Career Development

Chapter 9. Leadership Development

Chapter 10. Succession Planning

Chapter 11. Work/Life Balance

Chapter 12. Creating a Business-Focused HR Scorecard

Chapter 13. Bringing It All Together: Next Steps and Opportunities

Appendix A: Data Analytics

Appendix B: Reliability and Validity




 “By following the authors’ advice and implementing their practical approaches, CEOs can call upon HR to act as a true business partner and drive outcomes. HR leaders will be able to show the return-on-investment for the processes they implement, and demonstrate the direct alignment of their work to the business strategy.”

-- Al Stubblefield, President/CEO, Baptist Health Care

 “The authors push the profession of HR to a new level by showing how to demonstrate the business impact that individual HR processes can have. This is a necessary book for HR and non-HR leaders alike.”

-- Lea N. Soupata, retired Senior Vice President of Human Resources and Board Member, UPS


“The practical approach taken in this book focuses HR leaders on where to put their limited time, energy, and resources to maximize both individual and organizational performance.”

-- Vicki Escarra, President and CEO, Feeding America

 “The information in Business-Focused HR that supports calculating the ROI for HR initiatives is important to use to convince the company to make the investment, while the clear (and statistical) linkage to business outcomes makes the business case a much easier sell.”

-- Eileen Habelow, Ph.D., Senior Vice President, Organizational Development, Randstad US


"This is a ‘must-read’ for HR professionals. It is not only chock full of valuable and accessible information, but it serves as a critical road map for assuring that HR secures opportunities to meaningfully impact the strategic direction of the organization.”

-- Steven Rogelberg, Professor, University of North Carolina at Charlotte

 About the Authors:

Dr. Scott P. Mondore is a Managing Partner of Strategic Management Decisions and has significant experience in the areas of corporate strategy, talent management, measurement, customer experience, and organizational development. He has worked for years in internal management and consulting positions across a variety of industries, including transportation, health care, manufacturing, utilities, and hospitality.

Dr. Shane S. Douthitt is a Managing Partner of Strategic Management Decisions and has over 15 years of experience in the areas of measurement, talent management, executive assessment and coaching, and organizational development. He has practical experience across a variety of industries, including banking, manufacturing, utilities, pharmaceuticals, and information technology.

Dr. Marisa A. Carson is a Senior Consultant with Strategic Management Decisions. Prior to joining SMD, Marisa worked in various leadership roles across the finance, utilities, and nonprofit industries with Bank of America, Piedmont Natural Gas, and Bowling Green State University. Marisa has extensive experience in the areas of HR data analytics, leadership development and coaching, employee selection and assessment, performance management, and succession planning. Marisa is skilled in implementing evidence-based HR practices that drive organizational change and enhance leadership effectiveness.

Additional Info

Name Business-Focused HR: 11 Processes to Drive Results
SKU 61.15016
Year published 2011
Page count 200
Publisher SHRM
ISBN 9781586442040
Author Shane S. Douthitt^Scott P. Mondore
Format Paperback