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Conflict Management: Enhancing Your Business Relationships




Recertification:
SHRM: 7.25 PDCs
HRCI: 7.25

Intended Audience:
Individuals seeking guidance on how to manage conflict in business relationships.

 

HR Knowledge Domain:
People

HR Competencies:
Communication
HR Expertise (HR Knowledge)
Relationship Management





Program Overview
Acquire the necessary confidence to facilitate a conflict discussion. Learn how to assess and manage workplace conflict while fostering an environment conducive to effective discussions. Measure your own perceptions of conflict, and learn how to identify sources of conflict and recognize early warning signs of destructive conflict in order to develop positive alternatives.

Program Objectives
- Assess their individual methods of managing conflict.
- Identify the various styles with which others handle conflict.
- Identify the sources and warning signs of potential conflict.
- Execute methods for successful conflict resolution, coach others to manage conflicts effectively, and facilitate conflict discussions.
- Create a culture of effective conflict management by understanding the nature and causes of workplace conflict.
 
Program Outline




Program Schedule ONE-DAY PROGRAM
8:30 a.m. - 5:00 p.m.



Click here for program locations and recommended hotels.

Questions? E-mail us at shrmeducation@shrm.org

**These are Seminar prices only and do not apply to the courses offered at SHRM conferences.


Transfers and Cancellation

Transfers


Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in writing via e-mail or fax, no later than 10 business days before the program start date. You may transfer into another program that will be held before December 31, 2017. If you are unable to attend the program to which you transfer, you may send a replacement. If you are unable to send a replacement, you forfeit your registration fee. All transfers must be made in writing using our online form or can be faxed to +1.703.535.6490.

Cancellation


All cancellations must be in writing using our online form or can be faxed to +1.703.535.6490. Should the program be cancelled, SHRM is not responsible for any penalty incurred by purchasing a nonrefundable airline ticket or related travel/personal costs. Confirmed registrants may cancel and receive a full refund minus a $250 administrative fee up to 10 business days before the program. If you find that you are unable to attend and it is less than 10 business days before the program start date, you may send a replacement to attend in your place. If you are unable to send a replacement, you forfeit your registration fee.

Delivery Options & Fees

1-Day Seminar

Oct 16, 2017
Alexandria, VA, USA info
Conflict Management: Enhancing Your Business Relationships

Oct 16, 2017

SHRM

330 John Carlyle Street
Alexandria, VA 22314 

Member: $795.00

Nonmember: $1070.00

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Discounted SHRM Membership
$199.00
$189.00
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  • Ways to Register
  • On-Site Training
Online(credit card registration only)
Phone (credit card registration only)
703.548.3440, option #3
800.283.7476, option #3
(U.S. only)
Fax (Allow 5-7 days for processing)
703.535.6490

Mail (Allow 3-4 weeks for processing)
SHRM Seminars
PO Box 79482
Baltimore MD 21279

Registration Details