Dropdown Button
  • All
  • Books & Resources
  • Events
  • Seminars
  • SHRM eLearning
  • Certification

Customer Service Counts

Be the first to review this product

Availability: In stock

Member: $275.00

Nonmember: $295.00


Description

Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!

-- Telly Award Winner --

 Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities.

This award-winning video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.

 The “customer” part of customer service

  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time

The  “service” part of customer service

  •   Listen and evaluate
  •   Meet the customer’s needs
  •   Know your business

Viewers will enjoy the amusing story of two coworkers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well.

In fact, coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

This brand new 2013 release is just the ticket for a lively training session—and lasting lessons learned about providing the best customer service ever!

[CC] Closed Captioned

Additional Info

Name Customer Service Counts
SKU 48.29054
Year published No
Page count 18 mins
Publisher Kantola
ISBN No
Author No
Format DVD

Reviews

Write Your Own Review

Only registered users can write reviews. Please, log in or register

Bought Together

FAQs

Q: What is the price of a report?
A: SHRM members save 10% on pricing. 

Single report pricing:
SHRM Member: $220.50 per report
Non-member: $245 per report

Q: Is there a discount if I buy more than one report?
A: Because of the savings SHRM can offer through our partnership with Salary.com, discounts are currently not offered for purchasing more than 1 report.


Q: Do I have to be a member to buy reports through SHRM?
A: No, you do not have to be a SHRM member to buy a report, but SHRM members receive a 10% discount.

Q: How do I purchase a report?
A: To purchase a report, follow these steps:

  1. Type in a job title(s) in the blue bar below and click the GO button.
  2. Determine if the compensation data is available.
  3. Input the number of reports you need in the quantity box up top.
  4. Click the "Add to Cart" button.

A link that will give you access to CompAnalyst to run your report(s) will be provided to you on the Confirmation page, as well as in the Confirmation email.

Q: How can I access the report?
A: The report is downloadable in PDF and Excel format.

Q: How long can I have access to the report(s)?
A: Because you are buying a single report and not access to an entire database, you are able to download and keep the report that you have bought. NOTE: The CompAnalyst platform is constantly updated with new information. You will need to use a credit to update any reports you've already downloaded.

Q: In which ways can I customize my compensation data?
A:  Each report can be scoped to include one industry, geographic location and company size (revenue and FTEs).

 
Q: Where can I get additional information on the Methodology?
A: For more information, please view: Salary.com CompAnalyst Methodology Overview


Q: Where can I get additional information on the Market Data?
A: For more information, please view: Salary.com CompAnalyst Market Data FAQs

Q: Can I get a demo of the CompAnalyst tool?
A: Yes, you can request a demo of the CompAnalyst product.

Q: Can I submit a question?
A: Yes, submit a question here.

Q: Can I review a sample report before purchasing?
A: Yes, you can view a sample report here.