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Customer Service Essentials

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Availability: In stock

Member: $89.00

Nonmember: $99.00

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Description

In this video-based program, critical elements of Customer Service Excellence are discussed, including: how to make customers feel welcomed and important; what customers want; common customer service mistakes; a model for meeting and greeting customers; and how to deal with the emotional and practical aspects of unhappy customers. A two-page quick reference guide accompanies the videos in this program.

Run time: 25 minutes

Additional Info

Name Customer Service Essentials
SKU EL-DC-105
Is Featured Product No
Return Policy

Customers are entitled to a 100% refund as long as;

  1. 1. a refund is requested within two business days of purchase
  2. 2. no course certificates have been issued

No refunds, full or partial, will be granted if the refund request is submitted after two business days from the date of purchase.

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