Excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.
Our comedic hosts have a lot of fun with this subject, but their underlying message is sincere: telephone customer service is an important job and it has to be done well. You don’t get a second chance once a customer hangs up—unless you leave that customer with a good feeling and the desire to do business with you again.
The “customer” part of telephone customer service
The "service" part of telephone customer service
This new 2013 release portrays traditional and nontraditional customer service roles, ranging from a mail order company to a medical setting, from a corporate admin to a warehouse supervisor. These different scenes show that everyone in the organization has customers—even if they are your “internal customer” coworkers.
[CC] Closed Captioned
|Name||Customer Service: The Telephone Connection|
|Page count||17 mins|