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Customer Service Training (Atd Workshop Series)

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Description

Effective customer service training covers more than niceties.

Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience.  Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions. 

Additional Info

Name Customer Service Training (Atd Workshop Series)
SKU 48.16625-2
Year published 2015
Page count 232
Publisher Association for Talent Development
ISBN 9781562869687
Author Kimberly Devlin
Format Paperback

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