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eLearning

General Information

  1. SHRM eLearning products can be found and purchased in the SHRM Store, here.

  1. SHRM eLearning only manages the products that can be found here. For assistance with webcasts, the Assurance of Learning, Employee Handbook Builder, SHRM Learning System, or Recertification Provider accounts, please contact the appropriate department below:

    Member Care
    For general assistance with the purchasing process, membership, conferences, seminars, webcasts, the Employee Handbook Builder, or other SHRM products or services.
    US: 1-800-283-7476, option 3.
    International: 703-548-3440
    shrm@shrm.org

    SHRM Store
    For assistance with SHRM Store products that are not part of SHRM eLearning.
    US: 1 (800) 444-5006, option 1
    International: (770) 280-4188
    shrmstore@shrm.org

    SHRM Learning System
    For assistance with the SHRM Learning System and the SHRM Essentials of HR Management Learning System
    1-800-444-5006
    info@holmescorp.com
    customerservice@holmescorp.com

    Assurance of Learning
    For assistance with the Assurance of Learning exams and study materials.
    1-800-283-7476, ext. 3926
    Exam questions: assessment@shrm.org
    Study Guide: academics@shrm.org

    Recertification Provider
    For assistance with offering recertification credits for SHRM-certified professionals.
    US: 1-800-283-7476, ext. 6250
    International: 703-535-6250
    recertificationprovider@shrm.org

    For questions regarding SHRM eLearning products, please contact us directly.

    SHRM eLearning
    For information or assistance with SHRM eLearning products. Please note that calls are not received if voicemails are not left or sent to the proper inbox. One line is available—email is recommended.
    US Voicemail: 1-800-283-7476, ext. 6420, option 3
    International Voicemail: 703-548-3440, ext. 6420, option 3
    Individual user inquiries: elearning@shrm.org
    Corporate inquiries: corporate.elearning@shrm.org

  1. If you are receiving SHRM emails and wish to unsubscribe, click on the unsubscribe link at the bottom of each email.

    If you are receiving items by post, please submit an online “Mailing List Removal Request” form. Please keep in mind that mailers are prepared in advance and you may receive mailers for up to three months after the request is submitted.

    Please note that important announcements can be missed if you opt out of eLearning email notifications.

  1. No, SHRM eLearning courses can only be accessed through our learning management system.

  1. Unfortunately not, however we do have a demo for our Ethics & Compliance courses here. We are also happy to answer questions you may have about our courses. Please contact us here.

  1. All SHRM eLearning courses and user licenses are assigned to individual users. We do not have any multiple-user licenses. The only authorized user for an account is the individual that is listed as the account holder even if the content was purchased by another party or the unauthorized user will not be receiving recertification credit. Sharing accounts is a violation of the Terms of Use.

Purchasing & Order Status

    1. Start by logging into the eLearning section in the SHRM Store, here.
      • If you are purchasing a course on behalf of another user, please have the user log into their account for you as the product will be assigned to the purchaser.
    2. Once you’ve found the desired course, click Add to Cart.
      • If the product is available for corporate purchase, a pop-up will request that you specify if the purchase is for Individual Pricing or Corporate Purchase. Select Individual Pricing.

      • Repeat until all desired courses have been added to the cart.
    3. Proceed to Checkout. The course(s) will be assigned to the purchaser account.

  1. Yes. If only one user will be taking the course and tracking capabilities are not required, the purchase must be made from the intended user’s account. If one or more users will be taking the course and tracking capabilities are required, the purchase must be made from the corporate administrator’s account.

  1. Products available for corporate purchase are marked with a   informational link. If a corporate purchase is placed, it means that the purchaser intends to become the corporate administrator. The corporate administrator will manage an organization’s SHRM eLearning content, track staff progress, purchase more eLearning products, and serve as the main point of contact for SHRM eLearning.

    One corporate administrator is allowed per company. Corporate email addresses must be used for corporate administrator accounts.

    Please also note that, although single licenses can be purchased, corporate purchases do not create shared user licenses—one user license must be purchased per user, per use.  

  1. All SHRM eLearning content uses individual user licenses, so one user license needs to be purchased per user, per use. Please see the non-member list pricing for cost. The corporate administrator account is free—we do not charge companies for tracking capabilities.

    1. Start by logging into the eLearning section in the SHRM Store, here.
      • If you are purchasing on behalf of the corporate administrator, please have the corporate administrator log into their account for you as the corporate purchase request will be submitted from the purchasing account. Please update the email address to the corporate email address if this has not been done so already.
    2. Once you’ve found the desired course, click Add to Cart.
      • If the product is available for corporate purchase, a pop-up will request that you specify if the purchase is for Individual Pricing or Corporate Purchase. Select Corporate Purchase.
      • Add the Company Name
        • If the company has purchased SHRM eLearning content before, please remember to submit the same company name and website as they were submitted previously. If the spelling is different, the system will recognize the purchase for a new company. For example, the following submissions would be recognized as different companies:
          SHRM
          Society for Human Resource Management
          Society for HR Management
          Society for HR Mgmt
          SHRM & Co.
          SHRM and Company
      • Add the Corporate URL (company website)
      • Add the Contact Phone number
      • Add the Quantity of licenses intended for use.
        • In the quantity field, only add the number of users that will be taking the course—do not add an additional license for the corporate administrator unless the administrator will also be taking the course.
      • Repeat until all desired courses have been added to the cart.
    3. Proceed to Checkout. Once the order has been placed, a corporate purchase request will be sent to the SHRM eLearning team for review. Orders will only be approved if:
      • The purchaser has given a corporate email address.
      • The purchaser is the approved corporate administrator.
      • A valid Corporate URL was given.

      • The approval process can take up to one full business day. Once the purchase has been approved, the system will email one self-registration link per course to the corporate administrator.

  1. A receipt will be emailed to the purchaser once the payment has been received, however if another is required, please contact Member Care or download the receipt from www.shrm.org

    • Log into www.shrm.org
    • Click on your name in the top right corner.
    • Click on any of the three options below.
    • Click on My Orders & Donations on the left-side menu (cart icon).
    • Click PRINT RECEIPT.


Payments

  1. The SHRM eLearning Library can be purchased by credit card, check, purchase order, or wire payment. Please contact Member Care for assistance:

    Member Care
    For general assistance with the purchasing process, membership, conferences, seminars, webcasts, the Employee Handbook Builder, or other SHRM products or services.
    US: 1-800-283-7476, option 3.
    International: 703-548-3440
    shrm@shrm.org

    All other products must be purchased online via the SHRM Store. All SHRM eLearning products can be found here.

  1. Unfortunately, gift certificates are not currently an option for purchasing SHRM eLearning courses. However, you may purchase courses on behalf of another person. Please log in as the user taking the course or the corporate administrator. Accounts and user licenses are assigned to the purchasers.

  1. Unfortunately we cannot create invoices at this time for SHRM eLearning. However if your organization requires an invoice for large orders, please contact us directly at elearning@shrm.org.

  1. There is no sales tax for eLearning products.

Login/Password

  1. To access your eLearning product, please go to the SHRM eLearning website.
    CFGI users can use the link above or the CFGI landing page.
    Please note that shrm.org and the SHRM Store will not give access to the eLearning content.

  1. Your username should be the email address used to log into shrm.org and the SHRM Store. Your password was self-created. If you are able to log into shrm.org but are unable to log into the eLearning website, it is likely that the registered email address needs to be updated. Please send us the previous email address and the desired email address and we will be happy to update your account.

  1. Please click use the "Forgot password?" link on the eLearning website and the shrm.org login page. Return to the SHRM eLearning website once you have successfully reset your password.

  1. All licenses expire 365 days after the purchase date. Course due dates are displayed on the user dashboard.

  1. Once the purchase has been approved, the system will send one self-registration link per course to the corporate administrator. The email should look like this:

    Please forward this email to your staff. Staff members will register themselves for the course. Once registration is complete, please have users access the eLearning content via the SHRM eLearning website.

    Tip: Unintended registrations can be avoided by advising staff to not share self-registration links and reminding them to only register once. Multiple registrations will result in multiple licenses used. License assignments are permanent and cannot be transferred. Please see the Transfer and Refund policies for more information.

  1. If your company made a corporate purchase, your corporate administrator should have emailed a self-registration link to you. It should look like this:

    If you did not receive this, please request the link from your corporate administrator. Please do not request the self-registration link from fellow staff members. This could result in misappropriation of user licenses and such errors are subject to the Transfer and Refund policies. If you experience difficulty with self-registration, please send us your email address, your member ID (if applicable), and your company name and we will be happy to assist.

    If your company made an individual purchase from your account, please log into the eLearning website using the same email address and password that you use in the SHRM Store. If you have difficulty logging in, please send us your email address and member ID (if applicable).

  1. One corporate administrator is allowed per company. This is the only user authorized to track staff progress and purchase more courses.

  1. Please notify us. If the new corporate administrator already has an eLearning account, we will be able to reassign corporate administrator capabilities. If the new corporate administrator does not have an eLearning account, a corporate purchase must be made. When the purchase is approved, the capabilities will be granted.

Tracking & Recertification

  1. Please review the Course Catalog to see which eLearning Library courses count for recertification credit (and for HRCI users, what type of credit).

    A la carte courses will have this detail at the bottom of the course/product description in the SHRM Store.

  1. Yes, all certificates will be stored in your transcript. Activity IDs are located on the certificate.

  1. SHRM activity IDs are automatically loaded into the SHRM recertification portal on a weekly basis, however if you would like to submit an item sooner, the activity ID can be submitted via the SHRM recertification portal. All HRCI activity IDs must be submitted via the HRCI recertification portal.

  1. SHRM-CP and SHRM-SCP holders can submit up to 30 recertification credits (self-paced). More information can be found here.

    HRCI certification holders can submit up to 60 recertification credits via the SHRM eLearning Library. Other SHRM eLearning courses are subject to the self-directed learning limitations.

Refunds

  1. If you are unsatisfied with the product, the wrong product was purchased, or if the license was issued to the wrong user, please submit a refund request directly to SHRM eLearning within two business days of your purchase time. If the course(s) have not been completed, you will be eligible for a full refund

  1. Individual purchase refund requests can go to eLearning@shrm.org
    Corporate purchase refund requests can go to corporate.eLearning@shrm.org
    Please include the reason for your refund request.

Transfers/Cancellations

  1. Unfortunately we cannot transfer licenses. If a license was issued to the wrong user, a new license must be purchased. Refunds can be requested for the original purchase, however the refund policy still applies.

  1. Unfortunately license assignments are permanent, however if you are within the refund window, the duplicate license can be returned so a new license can be purchased. Refund requests must be sent in writing to corporate.eLearning@shrm.org.

  1. Unfortunately license assignments are permanent, however if you are within the refund window, the individual license can be returned so a corporate purchase can be placed. Refund requests must be sent in writing to corporate.eLearning@shrm.org.

Discontinued Products

  1. If you need your transcript from previous Conference OnDemand products, please send us your member ID and we will be happy to send your transcript to you!

  1. The close of the original eLearning website was announced early 2015. Users had until March 31st, 2016 to complete courses, spend tokens, and print Certificates of Achievement. December 31st, 2016 was the deadline to submit refund or transfer requests for remaining tokens and courses. Personal data (login credentials, transcripts, etc.) were not transferred to the new system.

    If Certificates of Achievement from the original system are needed, please contact us directly.

eLearning Website Navigation Help

  1. Please see the Navigation Guide listed in the Support box on My Dashboard after you log into the eLearning website for specific instructions:

Newsletter

Please see General Questions page