All Frequently Asked Questions


General Information

Where can I find and purchase SHRM eLearning products?
SHRM eLearning products can be found and purchased in the SHRMStore here. Please contact us at elearning@shrm.orgif you have any questions.
What products can SHRM eLearning help with?

SHRM eLearning only manages the products that can be found here. For assistance with specialty credentials, educational programs, webcasts, Employee Handbook Builder, SHRM Learning System, or Recertification Provider accounts, please contact the appropriate department below:

Customer Care
For general assistance with the purchasing process, membership, conferences, webcasts, the Employee Handbook Builder, or other SHRM products or services.
US: 1-800-283-7476, option 3.
International: 703-548-3440

For assistance with SHRMStore products that are not part of SHRM eLearning.
US: 1 (800) 444-5006, option 1
International: (770) 280-4188

SHRM Certification
For assistance with the SHRM certification or recertification.
US Voicemail: 1-800-283-7476, ext. 6360
International Voicemail: 703-548-3440, ext. 6360

SHRM Learning System
For assistance with the SHRM Learning System and the SHRM Essentials of HR Management Learning System

Recertification Provider
For assistance with offering recertification credits for SHRM-certified professionals.
US: 1-800-283-7476, ext. 6250
International: 703-535-6250

For questions regarding SHRM eLearning products, please contact us directly.

SHRM eLearning
For information or assistance with SHRM eLearning products. Please note that calls are not received if voicemails are not left or sent to the proper inbox. One line is available—email is recommended.
US Voicemail: 1-800-283-7476, ext. 6420, option 3
International Voicemail: 703-548-3440, ext. 6420, option 3

Can my company download the course for distribution?
No, SHRM eLearning courses can only be accessed through the SHRM eLearning Portal.
Can my company view the course for free?
How many corporate administrators can we have?

One corporate administrator is allowed per company. This is the only user authorized to track staff progress and purchase more user licenses.

How do we switch corporate administrators?

Please notify us. If the new corporate administrator already has an eLearning account, we will be able to reassign corporate administrator capabilities. If the new corporate administrator does not have an eLearning account, please provide the new corporate administrator's first and last name as well as their e-mail address, and we'll be happy to create an account. Once the account is created, the new administrator will need to create a new password. Once this is done, login, tracking and purchasing will be possible.

User Licenses

User Licenses
All SHRM eLearning courses and user licenses are assigned to individual users. SHRM does not have any multiple-user licenses (e.g. sharing the same account to watch courses in a group setting). The only authorized user for a SHRM eLearning Portal account is the individual that is listed as the account holder. Sharing SHRM eLearning Portal accounts is a violation of the Terms of Use. This does not prohibit employers from buying courses for their employees. However, an employer must purchase one license per employee. See Purchasing & Order Status for more details.

Corporate Purchases

How do I purchase a product for myself or on behalf of another individual?
  1. Start by logging into the eLearning section in the SHRMStore, here.
    • If you are purchasing a course on behalf of another user, please have the user log into their account for you as the product will be assigned to the purchaser.
    • Or follow the Corporate Purchase steps below.
  2. Once you’ve found the desired course, please confirm that the product has the word ‘Individual’ in the title if you are buying for yourself. If you are ordering on behalf of the company for other users (not for yourself), please follow the Corporate Purchase steps.
  3. Click ‘Add to Cart’ and proceed to Checkout. The course(s) will be assigned to the purchaser’s SHRM account.
Can I purchase and/or assign eLearning products to others in my company?

Yes. The Individual Purchase option will automatically assign the user license to the purchaser, just like with other SHRM products. If you would like to purchase blank user licenses that can be assigned to other staff at your organization, please use the Corporate Purchase option.

As a SHRM eLearning Corporate Administrator (or corporate power user), you are the authorized individual from your organization that can:

  • Purchase user licenses for eLearning courses on behalf of your staff.
  • Receive the self-registration link for managing enrollment of your staff.
  • Track user progress for the staff who register for the course(s).

What is a corporate purchase?

All SHRM eLearning courses are available for Corporate Purchase. The Corporate Products are noted with a tag “Corporate” in the product title. A corporate purchase allows one individual, the "corporate administrator," to purchase user licenses for staff in their organization and to track staff progress on the SHRM eLearning Portal. One corporate administrator is allowed per organization, and corporate administrators are required to use an e-mail address with a business domain associated with the organization they'll be purchasing for. Third parties and contractors that do not have an e-mail address with the organization are not permitted to hold corporate administrator accounts.

Please also note that, although single licenses can be purchased, corporate purchases do not create shared user licenses—one user license must be purchased per user, per use.

What is the cost for a corporate purchase?
SHRM eLearning only hosts individual user licenses, so one user license needs to be purchased per user. When corporate group discounts are available, please refer to the group pricing table posted on Corporate Product pages on the SHRMStore to determine the cost for each user. Please contact us for enterprise-level orders at The corporate administrator account is free—we do not charge companies for tracking and reporting capabilities on the SHRM eLearning Portal.
How do I place a corporate order?
  1. Start by logging into the eLearning section in the SHRMStore with your business email address. If your login username is not your business email address, please update it here before proceeding.
    • If you are purchasing on behalf of the corporate administrator, please have the corporate administrator log in to their account for you, as the corporate purchase request will be submitted from the purchasing account. Please update the e-mail address to the corporate e-mail address if this has not been done so already.
  2. Once you’ve found the desired course title, please confirm that it is a Corporate Product (when buying for other staff, single user or groups, please be sure to select the product with “Corporate” in the title.
    • Add the quantity of licenses intended for use.
      • In the quantity field, only add the number of users that will be taking the course—do not add an additional license for the corporate administrator unless the administrator will also be taking the course.
    • Add the Company Name.
      • If the company has purchased SHRM eLearning content before, please remember to submit the same company name and website as they were submitted previously. If the spelling is different, the system will recognize the purchase for a new company. For example, the following submissions would be recognized as different companies:
        Society for Human Resource Management
        Society for HR Management
        Society for HR Mgmt
        SHRM & Co.
        SHRM and Company
    • Add the corporate URL (company website).
    • Add the contact phone number.
    • Click “Add to Cart.”
    • Repeat until all desired courses have been added to the cart.
  3. Proceed to Checkout. Once the order has been placed, a corporate purchase request will be sent to the SHRM eLearning team for review. Orders will only be approved if:
    • The purchaser has given a business email address associated with the company.
    • The purchaser is the approved corporate administrator (for repeat purchases).
    • A valid Corporate URL was given.

    The approval process can take up to one full business day. Once the purchase has been approved, the system will e-mail one self-registration link per course to the corporate administrator. The self-registration link will have the allotted number of licenses that the corporate administrator can then circulate to their learners.


I’ve already registered for an eLearning product. How do I navigate the Portal?

First, please go to to log in to the SHRM eLearning Portal. Once logged in, please click on the Support page on the Home page for specific instructions on using the mobile app, troubleshooting basic browser issues, finding your certificate and downloading reports (corporate administrators only).

How do I log into the SHRM eLearning Portal?

To access your eLearning product, please go to the SHRM eLearning portal. Your username should be the e-mail address that was used to register for access. The password was self-created. Please allow 2 hours for provisioning.

Please note that and the SHRMStore will not give access to the eLearning content. If you are a corporate user and do not remember registering your e-mail to take the course, please reach out to your corporate administrator for your self-registration link. After you've registered for the course, you will be able to log in to access it.

How do I reset my password?
Please click use the "Need Help Signing In?" link on the eLearning website and the login page. Return to the SHRM eLearning website once you have successfully reset your password.
I've reached the maximum number of login attempts on the eLearning portal. What can I do?
Once you've reached the maximum number of login attempts, you will be locked out for ten minutes. Please wait ten minutes before attempting to log in again.
When does my access expire?
All purchased licenses expire one year after the purchase date. Course content can be accessed for as long as the user license is active; however, please note that Certificates of Achievement will only be issued with the initial completion date.
I made a corporate purchase. How can my staff access the course?

Once the purchase has been approved, the system will send one self-registration link per course to the corporate administrator. The email should look like this:

Corporate administrators must forward this email to staff. Staff users will register themselves for the course. Once registration is complete, please have users access the eLearning content via the SHRM eLearning Portal.

Tip: Unintended registrations can be avoided by advising staff to not share self-registration links and reminding them to only register once. Multiple registrations will result in multiple licenses used. License assignments are permanent and cannot be transferred. Please see the Transfer and Refund policies for more information.

My company purchased a course for me. How do I access it?

If your company made a corporate purchase, your corporate administrator should have emailed a self-registration link to you. It should look like this:

If you did not receive this, please request the link from your corporate administrator. Please do not request the self-registration link from fellow staff members. This could result in misappropriation of user licenses and such errors are subject to the Transfer and Refund policies. If you experience difficulty with self-registration, please send us your email address, your member ID (if applicable), and your company name, and we will be happy to assist.

If you placed an order for a course from your account, please log into the SHRM eLearning Portal using the same email address and password that you use in the SHRMStore. If you have difficulty logging in, please send us your email address and member ID (if applicable).

I'm on a mobile device. How can I access my eLearning content?

SHRM eLearning content can be accessed via the Go.Learn app when using a mobile device. To access your content:

  1. Login to the App Store (iPhone) or Google Play (Android) and search "SumTotal." Follow the directions on your device to download the mobile app. Note: you may see two versions of the app. Choose the SumTotal Mobile app rather than SumTotal Classic.
  2. Download the app from your preferred mobile store:
  3. Once the mobile app is downloaded to your device, you will be prompted to enter your mobile site URL:
  4. If you have not logged in previously, you will be asked to log into the application using your credentials.
  5. After you are logged in successfully the mobile app will prompt you to setup an offline pin. This will allow you to access downloaded courses when your phone is offline. Enter a pin of your choice and press Done.
  6. After you complete setting the pin (optional) you will be fully logged into the app and can now start your mobile learning journey, the available courses for your account will be available.
  7. If you are unable to log into the mobile app following the aforementioned directions please contact our eLearning team directly at in order to troubleshoot your mobile access.

Please note that administrative functions, such as downloading certificates and tracking progress, must be performed on a PC.

Browser & System Requirements

Browser & system requirements
Supported Desktop Browsers
  • Mozilla Firefox *
  • Google Chrome *
  • Safari *
Supported Operating Systems
  • Microsoft Windows 8 (or higher)**
  • OSX (Last two major releases)
Browser settings
  • JavaScript must be enabled
  • Cookies must be enabled
  • local Storage must be enabled
Supported Mobile Operating Systems
  • iOS 13
  • Android 6.0

We strongly recommend that clients maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective vendor.

* Browser notes
Firefox, Chrome and Safari follow a continuous release policy that makes it difficult to fix a minimum version. For this reason, following the market recommendation, we will support the last 2 major versions of each of these browsers.

** Note for Internet Explorer and Edge:
We recommend that SHRM learners avoid using Internet Explorer and Edge. The SHRM eLearning Portal will no longer support Microsoft Internet Explorer effective January 2020. We will no longer offer maintenance and support related to issues with your platform that occur only on Internet Explorer. We strongly encourage SHRM learners to use one of the other supported browsers and maintain updated operating systems (both desktop and mobile) aligned to the latest release made available by the respective vendor.

** Note for Windows XP users:
Windows XP is no longer supported by its original vendor, Microsoft, but if your organization has internal policies that have extended the use of Windows XP, SHRM recommends that your PCs be migrated to MS Windows 8 or above at your earliest convenience. If you are unable to upgrade your PCs at this time, we recommend installing the latest version of Google Chrome as a temporary solution.

Tracking & Recertification

How can I tell if an eLearning product counts for recertification credit before I buy it?

Please review the SHRM eLearning Library Course Catalog to see which eLearning Library courses count for recertification credit.

A la carte courses will have this detail at the bottom of the course/product description in the SHRMStore.

Can I get certificates for eLearning courses?
Yes, the vast majority of our eLearning courses have Certificates of Achievement which will all be stored in your transcript. Available activity IDs are located on the certificate.
How do I submit the activity IDs for SHRM recertification credit?
SHRM activity IDs are automatically loaded into the SHRM recertification portal on a biweekly basis; however, if you would like to submit an item sooner, the activity ID can be submitted via the SHRM recertification portal.
What are the limitations for submitting eLearning courses for recertification credit?

SHRM-CP and SHRM-SCP holders can submit up to 60 recertification credits (self-paced). More information can be found here.