Payments


What sales tax is charged for SHRMStore purchases?
  • SHRM Educational Programs & Specialty Credentials: There is no sales tax.
  • SHRM Learning System: Applicable state sales tax will be applied to each order.
  • SHRM eLearning: There is no sales tax.
  • SHRM Conferences: There is no sales tax.
  • SHRM Membership: There is no sales tax.
  • SHRM Accessories, Apparel, Books, Business Solutions, & Merchandise: Applicable state sales tax will be applied to each order. The sales tax is calculated based on the shipping address.

Tax exemption status: If you have a tax-exempt status, please place your order by phone and provide your tax exemption number by calling 800.283.7476 (option 6).

Sales tax charges: All taxable orders/products will follow the most current state taxation laws depending on the ordering location and fulfillment location. International orders may pay duties and taxes upon receipt.

Can I pay with a gift certificate?
No. SHRM does not offer gift certificates.
What forms of payment are accepted for online purchases?
At this time, all online purchases must be paid for with a credit or debit card. Visa, MasterCard and American Express are accepted forms of payment for all SHRMStore online purchases. Unfortunately, Discover Card is not an accepted form of payment.
Is it safe to use my credit card online?
Our site is secure and compliant with the latest encryption technology to keep your information safe.
When will my credit card be charged?
Your card will be charged immediately for orders that do not involve shipping (e.g., registrations, SaaS products). For orders with physical items to ship, your credit card will be charged when your order ships out from our main fulfillment center. There are some products fulfilled by an alternative distribution center for which your card will be charged immediately.
How can I manage my stored payment information?

You can add, edit, and/or remove your saved payment methods in your MySHRM account. Visit https://login.shrm.org/ to log in to your MySHRM account. Once you are logged in, click your name in the upper right-hand corner of the webpage and select the “My Account” link from the dropdown menu. Click the “My Account” tile in the lower left-hand side of the screen. Click the “Manage Credit Cards” link, which is located within the Account Information section under the Credit Cards heading. Click the “Credit Cards” link under My Account Overview found on the left-hand side of the screen. From here, you can add a new credit card for future use, edit a stored credit card, and/or remove a stored credit card.

If you would like one of your stored credit cards to be used as your default payment method for future purchases, you can select the checkbox next to “Make this my default credit card” while adding a new card or by editing an existing card.

How do I change by default payment information for purchases that auto renew?

You can add, edit, and/or remove your saved payment methods in your MySHRM account. Visit https://login.shrm.org/ to log in to your MySHRM account. Once you are logged in, click your name in the upper right-hand corner of the webpage and select the “My Account” link from the dropdown menu. Click the “My Account” tile in the lower left-hand side of the screen. Click the “Manage Credit Cards” link, which is located within the Account Information section under the Credit Cards heading. Click the “Credit Cards” link under My Account Overview found on the left-hand side of the screen.

If you would like one of your stored credit cards to be used as your default payment method for future purchases, you can select the checkbox next to “Make this my default credit card” while adding a new card or by editing an existing card.

If you would like to make a new credit card your default credit card, add the new card you would like to serve as your default payment method and select the checkbox next to “Make this my default credit card” before clicking the “Add Card” button. If you would like to make a different existing credit card your default credit card, click the “Edit” hyperlink for the credit card you wish to make your default payment method and select the checkbox next to “Make this my default credit card” before clicking the “Update Card” button.

What forms of payment are accepted for purchases made via mail, phone or fax?

Acceptable forms of payment vary by the product purchased. A credit or debit card is an acceptable form of payment for all product purchases. Visa, MasterCard and American Express are accepted. Discover Card is not accepted. Other forms of acceptable payment are defined by product below.

InvoiceCheck or Money OrderPurchase Order
Educational Programs & Specialty CredentialsAn invoice may be created by contacting SHRM Customer Experience; however, registrations are not complete until payment has been received in full.

Check accepted via mail with a completed registration form (allow 4-6 weeks for processing).

SHRM Educational Programs
PO Box 79482
Baltimore, MD 21279-0482

Accepted from government agencies only and must be submitted via mail (allow 4-6 weeks for processing) or fax (allow 1-2 weeks for processing) with a completed registration form.
SHRM Educational Programs
PO Box 79482
Baltimore, MD 21279-0482

Fax: +1.703.535.6490
SHRM Learning SystemCall our Customer Service Team at 800.444.5006, option 6, then option 2, or +1.651.905.2663 for more information. Money orders are not accepted.
SHRM eLearningCorporate orders must be placed online via the SHRMStore, but invoicing is available. Please contact eLearning@shrm.org if your organization requires an invoice. Contact eLearning@shrm.org for support if you need to pay via check, money order or purchase order.
SHRM ConferencesAn invoice may be created by contacting SHRM Customer Experience; however, registrations are not complete until payment has been received in full.

Check or money order accepted via mail (allow 4-6 weeks for processing).

SHRM Conferences
PO Box 79482
Baltimore, MD
21279-0482

Accepted from government agencies only and must be submitted via mail (allow 4-6 weeks for processing) or fax (allow 1-2 weeks for processing) with a completed registration form. Visit the conference website to download the appropriate registration form. All SHRM Events can be found at www.shrm.org/events.

SHRM Conferences
PO Box 79482
Baltimore, MD 21279-0482

Fax: 1.703.535.6490

SHRM MembershipInvoicing is available for corporate orders. If your organization requires an invoice, contact SHRM Customer Experience. Contact SHRM Customer Experience to process your membership. Please complete the Membership Application Form and contact SHRM Customer Experience.
SHRM BooksContact SHRM Customer Experience to determine whether your order is eligible for invoicing.

Check or money order accepted via mail.

Contact SHRM Customer Experience to request a sales order then mail it with your payment to:

SHRM Books
PO Box 79482
Baltimore, MD
21279-0482

Accepted from academic institutions and government entities (located within the domestic United States) only and must be submitted via mail with your completed order form.

SHRM Books
PO Box 79482
Baltimore, MD 21279-0482

To request an order form, call 800.283.7476 (option 6). For international customers, including Canada, call +1.703.548.3440.

SHRM Accessories, Apparel, Business Solutions, & MerchandiseContact SHRM Customer Experience to determine if it is possible to be invoiced for your order.Check or money order is not accepted for payment of these products.

Accepted from academic institutions and government entities (located within the domestic United States) only and must be submitted via mail with your completed order form.

SHRM
PO Box 79482
Baltimore, MD 21279-0482

To request an order form, call 800.283.7476 (option 6). For international customers, including Canada, call +1.703.548.3440.


Automatic Renewals


How do automatic renewals work?

Your membership will automatically renew for additional twelve-month terms unless you opt out of automatic renewals. On your membership renewal date, you will be charged an annual membership fee at the then-current annual membership rate. You can find your renewal date by logging into your SHRM account, and going to My Account. Your membership expiration date is visible on the My Account landing page.

You will receive an email reminder 30 days before your renewal date. You can opt out of automatic renewals at any time up until 24 hours prior to your renewal date, as described further in the cancellations section below.