All Frequently Asked Questions


When will I receive my purchase?
  • SHRM Certification Prep and SHRM Essentials of Human Resources courses: SHRM Learning System materials and SHRM Essentials of Human Resources materials are shipped via FedEx, within 5-10 business days of processing the order. SHRM Learning Systems and SHRM Essentials materials cannot be mailed to P.O. boxes. A physical address must be listed for shipping.
  • SHRM Learning System: You should receive your materials within 5-10 business days of shipping.
  • SHRM Accessories, Apparel, Books, Business Solutions, and Merchandise: If all items are in stock, your order will typically ship within 3-5 business days. If the item is on backorder, the backordered items will ship when they are in stock, which is typically within two weeks. Please understand that fulfilling orders during holidays and other peak times for shipping may cause unexpected delays with shipping carriers.
What are the shipping options?
SHRMStore shipping options vary based on the product ordered. SHRM reserves the right to utilize alternate shippers when necessary. Typically, orders are shipped via UPS Ground unless specified otherwise. For example, SHRM Learning System orders are shipped via FedEx Ground (FedEx Express for orders delivered to AK and HI). Orders outside the continental United States will be shipped via airfreight. Expedited shipping options include UPS 2nd Day Air and UPS Next Day Air.
What are the shipping charges?
For orders containing physical items, shipping charges vary based on the product ordered. Most shipping charges are based on destination and weight; however, some fulfillment products have unique approaches to shipping charges such as a flat shipping fee. During checkout you will be able to see what shipping options will apply to your products.