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Got A Minute? The 9 Lessons Every HR Professional Must Learn to Be Successful (e-book)

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You're sitting in your office, in front of the computer. Stacks of paper, files, and forms sit on your credenza, your desk, and one of the side chairs. The door to your office is slightly ajar, and anyone passing by can see that you are there.

Suddenly, a gentle knock, and a head appears in the doorway. "Got a minute?"

You, of course, reply, "Sure. What's up?"

So begins Got a Minute? a book about the challenges, missteps, and day-to-day frustrations faced by HR professionals and people managers in organizations everywhere.

Designed to help HR professionals and line managers deal with challenging employees in the workplace, this book enlists a novel approach by tying together several real-life examples of employee behavior within a broad range of circumstances:

* Substance abuse
* Chronic liars
* Culture clashes
* Sexual issues
* Invasions of privacy
* Policy violations

and much more.

Following the stories in each chapter, an analysis of how the business professionals handled the situations highlights the benefits and detriments of their choices.

The stories--many are funny, others are head-scratchers, and a few are even downright odd--are used as examples to illustrate the nine critical lessons of people management. These lessons form the basis of the ethical and legally defensible practices of human resource management and, if understood, will make better people managers.

The question is: Do you know the most important lessons you need to be a successful HR professional?

This is a PDF-formatted e-book.


Chapter 1. Accept That People Will Say (and Do) the Dumbest Things
Chapter 2. Norms Are Important for Leading and Managing Change
Chapter 3. Some Rules Are Meant to Be Broken
Chapter 4. Don't Do What Doesn't Work
Chapter 5. Measure Twice, Cut Once
Chapter 6. Don't Be Penny-Wise and Pound-Foolish
Chapter 7. Two's Company, Three's a Crowd
Chapter 8. Learn to Anticipate the Worst-Case Scenario
Chapter 9. Rome Wasn't Built in a Day


"With dozens of real, personal stories embedded throughout the book that will make you laugh with delight and shake your head in disgust, this is definitely written specifically for HR pros. . . . It’s a good book and a fairly quick read. The longest part will be reading funny HR blunders and having to share those with your coworkers." -- upstartHR

Dale J. Dwyer, Ph.D., PHR, is professor of management and former chairman of the Department of Management at the University of Toledo. He teaches and conducts research in various management areas, including human resource management; planning, selection & recruitment; compensation; performance management; and HR strategy and metrics. He is the faculty adviser to the SHRM student chapter.

Sheri A. Caldwell, Ph.D., SPHR, is an HR consultant and the former vice president for human resources at Hickory Farms and director of human resources at the Toledo Zoo. She is an adjunct professor at the University of Toledo, teaching organizational dynamics; human resource management; training and evaluation; and organizational leadership. She is the co-author of Using Your Emotional Intelligence to Develop Others.

Additional Info

Name Got A Minute? The 9 Lessons Every HR Professional Must Learn to Be Successful (e-book)
SKU 61.15011-EPDF
Year published 2010
Page count 173
Publisher SHRM
ISBN 9-781-58644-246-0
Author Dale J. Dwyer^Sheri A. Caldwell
Format Virtual