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Measuring ROI in Employee Relations and Compliance: Case Studies in Diversity and Inclusion, Engagement, Compliance, and Flexible Working Arrangements

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In today’s economic climate, there is a tremendous focus on ensuring that the Human Resource function is connected to the business. Measuring ROI in Employee Relations and Compliance presents case studies describing how this is being accomplished by following in a step-by-step, proven approach. It provides insight into the different issues, challenges, and opportunities HR faces as it tries to show value for its employee relations and compliance programs.

The book demonstrates the benefits of developing six types of data including ROI, as they are used to drive improvements and changes. An ROI analysis will help HR professionals secure management support and involvement and increase executive commitment and program funding. It also helps change the perception of HR from a must-have to a need-to-have that drives business results.

This book is part of the Measuring ROI Series.

Preface: ROI as an HR Tool
Chapter 1. ROI Methodology Basics
Chapter 2. Measuring ROI in a Work-at-Home Program: Family Mutual Health and Life Insurance Company
Chapter 3. Measuring ROI in a Diversity Management Program: Prudential Financial
Chapter 4. Measuring ROI in an Inclusive, Self-Coaching Approach to Promote Work Engagement: PolyWrighton
Chapter 5. Measuring ROI in Diversity and Inclusion: Telcomm
Chapter 6. Measuring ROI in an Online English-as-a-Second-Language Program: A Pharmaceutical Company
Chapter 7. Measuring ROI in a Sexual Harassment Prevention Program: Southeast Healthcare


Patricia Pulliam Phillips, Ph.D., is an internationally recognized author, consultant, and president and CEO of the ROI Institute, Inc. Phillips provides consulting services to organizations worldwide. She helps organizations build capacity in the ROI Methodology by facilitating the ROI certification process and teaching the ROI Methodology through workshops and graduate-level courses. Her work has been featured in CNBC and Euronews.

Jack J. Phillips, Ph.D., is chairman of the ROI Institute and a world-renowned expert on measurement and evaluation. Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers worldwide. Phillips is also the author or editor of more than one hundred books and more than three hundred articles. His work has been featured in the Wall Street Journal, Bloomberg Businessweek, and Fortune and on CNN.

Both are authors of several books including, Proving the Value of HR: How and Why to Measure ROI (2nd edition, SHRM, 2012).

Additional Info

Name Measuring ROI in Employee Relations and Compliance: Case Studies in Diversity and Inclusion, Engagement, Compliance, and Flexible Working Arrangements
SKU 61.17005
Year published 2014
Page count 190
Publisher SHRM
ISBN 978-1-58644-359-7
Author Patricia Pulliam Phillips^Jack J. Phillips
Format Paperback