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People Analytics: How Social Sensing Technology Will Transform Business and What It Tells Us about the Future of Work

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Description

This book has been Approved for Recertification Credit. After reading this approved book, you must complete a quiz on SHRM’s eLearning platform. See below for information and access to the quiz.

Discover powerful hidden social "levers" and networks within your company… then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how:

  • Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress
  • Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization
  • Tweaking the balance of in-person and electronic communication can enhance the value of both
  • Sensor data can help you discover who your internal experts really are
  • Identifying employees involved in "creative" behaviors can help you promote innovation throughout your business
  • Sensors and simulations can help you optimize your sick-day policies
  • Measuring informal interactions can improve the chances that a merger, acquisition, or "mega-project" will succeed

Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance.

 

Access the quiz for People Analytics on SHRM's eLearning platform by clicking here. For information on how to set up an account on SHRM's eLearning platform, click here. Receive a 70% or better score on the quiz and you will then receive a certificate of completion with the program ID that entitles you to 2.5 GENERAL credit hours. Use this Program ID to log your credits. For a complete list of the books approved for credit, visit the Approved Books List. Learn more on our Frequently Asked Questions (FAQs) page.

Additional Info

Name People Analytics: How Social Sensing Technology Will Transform Business and What It Tells Us about the Future of Work
SKU 48.56598
Year published 2013
Page count 240
Publisher FT Press
ISBN 9780133158311
Author Ben Waber
Format Hardcover