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Rethinking Retention in Good Times and Bad

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This book has been Approved for Recertification Credit. After reading this approved book, you must complete a quiz on SHRM’s E-Learning platform. When you purchase this book from the SHRMStore, you will receive a code that you can use to cover the cost of the quiz. Receive a 70% or better score on the quiz and you will then receive a certificate of completion with the program ID that entitles you to 3.0 PROFESSIONAL DEVELOPMENT CREDITS for SHRM Certification and 2.5 GENERAL credit hours for HRCI. Use the corresponding Program IDs to log your credits. For a complete list of the books approved for credit, visit the Approved Books List. Learn more on our Frequently Asked Questions (FAQs) page.

How do organizations keep the workers they want?

Until now, employee retention strategies have been based on instincts rather than research. With no firm body of knowledge to use as a guide, employee turnover has been a problem for all organizations. Rethinking Retention in Good Times and Bad offers a top-to-bottom, organization-wide retention action plan. Many organizations lose employees and profits because they don't know which processes to put into place to cut employee turnover. They speak of building retention cultures but don't know who should do what and when. This hands-on tactical guide gives those answers, providing specific strategies and tactics backed by the author's own research and on-site experience.

Rethinking Retention in Good Times and Bad is essential reading for all types of organizations--large or small, public or private, with high concentrations of low-skilled or high-skilled workers, and across multiple industries. If you are losing workers you want to keep--in good economic times and bad--this book will tell you how to put retention solutions in place across your company.

"The Zappos culture is based on the dedication of our employees to our core values. Finnegan's book provides straightforward tactics and best practices that can be useful for companies looking to hold on to the dedication and enthusiasm of their employees."
-- Tony Hsieh, CEO, Zappos.com

"Rethinking Retention in Good Times and Bad is very practical, thought-provoking and, I have to admit, occasionally aggravating--as in, 'Why didn't I think of that?!' Dick Finnegan has blended solid research with his extensive personal experience and an entertaining writing style to produce a terrific resource full of ideas we can use TODAY to start improving retention."
-- Mimi Breeden, Director of Human Resources, SunTrust Banks, Inc.

"Dick Finnegan has expanded and deepened the thought process for leaders in the quest to develop employee retention strategies. His book ventures beyond the traditional first-response approaches and with sound data, presents a true value proposition for retention. Rethinking Retention in Good Times and Bad is a thought-provoking yet practical guide that leaders in all types of organizations and in all industries can use."
-- Evelyn J. Pulliam, Vice President, Employment Compensation & Benefits, SYSCO

"This book makes a fresh and compelling case for a beefier talent retention model that is built on the very foundation of any business--process, strategy, and outcomes. It is relevant and timely in the healthcare industry, as opportunities and threats today converge to create a powerful opening for HR leaders to impact core business drivers. With all due respect to t-shirts, coffee mugs, and pizza parties as 'retention strategies,' Finnegan's work is a rare example of sound theory meeting pragmatic, easily implemented tactics."
-- Doug Dean, CCP, SPHR, Chief Human Resource Officer, Children's Health System, Birmingham, AL

Additional Info

Name Rethinking Retention in Good Times and Bad
SKU 61.14510
Year published 2009
Page count 256
Publisher Nicholas Brealey/SHRM
ISBN 9780891062387
Author Richard Finnegan
Format No


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