Enhance Business Relationships through Conflict Management
SHRM: 7.25 PDCs
Individuals seeking guidance on how to help an organization manage conflict.
- Relationship Management
- HR Expertise (HR Knowledge)
HR Knowledge Domain
HR Knowledge Domain
Acquire the necessary confidence to facilitate a conflict discussion. Learn how to assess and manage workplace
conflict while fostering an environment conducive to effective discussions. Measure your own perceptions of
conflict, and learn how to identify sources of conflict and recognize early warning signs of destructive conflict in
order to develop positive alternatives.
- Assess their individual methods of managing conflict.
- Identify the various styles with which others handle conflict.
- Identify the sources and warning signs of potential conflict.
- Execute methods for successful conflict resolution, coach others to manage conflicts effectively, and facilitate conflict discussions.
- Create a culture of effective conflict management by understanding the nature and causes of workplace
8:30 a.m. - 5:00 p.m.
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**These are Seminar prices only and do not apply to the courses offered at SHRM conferences.
Transfers and Cancellation
Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in
writing via e-mail or fax, no later than 10 business days before the program start date. You may transfer
into another program that will be held before December 31, 2016. If you are unable to attend the program to
which you transfer, you may send a replacement. If you are unable to send a replacement, you forfeit your
registration fee. All transfers must be made in writing using our href="http://forms.shrm.org/forms/research-requests" target="_blank">online form or can be faxed
All cancellations must be in writing using our target="_blank">online form or can be faxed to
+1.703.535.6490. Should the program be cancelled, SHRM is not responsible for any penalty incurred by
purchasing a nonrefundable airline ticket or related travel/personal costs. Confirmed registrants may cancel
and receive a full refund minus a $250 administrative fee up to 10 business days before the program. If you
find that you are unable to attend and it is less than 10 business days before the program start date, you
may send a replacement to attend in your place. If you are unable to send a replacement, you forfeit your