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Conflict and Relationship Management

SHRM: 7.25 PDCs
HRCI: 6.75

Intended Audience


  • Is a specialist in a specific support function or a generalist with limited experience.
  • Typically has 0-2 years of HR experience.
  • Holds a formal title such as, but not limited to, HR Assistant, Junior Recruiter, or Benefits Clerk.



  • Relationship Management
  • Communication
  • HR Expertise (HR Knowledge)

Program Overview
Acquire the necessary confidence to facilitate a conflict discussion. Learn how to assess and manage workplace
conflict while fostering an environment conducive to effective discussions. Measure your own perceptions of
conflict, and learn how to identify sources of conflict and recognize early warning signs of destructive conflict in
order to develop positive alternatives.

Program Objectives

  • Assess their individual methods of managing conflict.

  • Understand the various styles in which others handle conflict.

  • Identify the sources and warning signs of potential conflict.

  • Execute methods for successful conflict resolution, coach others to manage conflicts effectively, and
    facilitate conflict discussions.

  • Create a culture of effective conflict management by understanding the nature and causes of workplace

Daily Schedule
8:30 a.m. - 5:00 p.m.

*Held in conjunction with the Emerging LEAD(HR) Conference, October 10, 2015 in San Antonio, TX. Register here.
*Held in conjunction with the Diversity & Inclusion Conference & Exposition, October 25, 2015 in Boston, MA. Register here.

Questions? E-mail us at shrmeducation@shrm.org

**These are Seminar prices only and do not apply to the courses offered at SHRM conferences.

Transfers and Cancellation


Transfers are permitted one time only within the calendar year. Transfer requests must be submitted in
writing via e-mail or fax, no later than 10 business days before the program start date. You may transfer
into another program that will be held before December 31, 2015. If you are unable to attend the program to
which you transfer, you may send a replacement. If you are unable to send a replacement, you forfeit your
registration fee. All transfers must be made in writing using our href="http://forms.shrm.org/forms/research-requests" target="_blank">online form or can be faxed
to +1.703.535.6490.


All cancellations must be in writing using our target="_blank">online form or can be faxed to
+1.703.535.6490. Should the program be cancelled, SHRM is not responsible for any penalty incurred by
purchasing a nonrefundable airline ticket or related travel/personal costs. Confirmed registrants may cancel
and receive a full refund minus a $250 administrative fee up to 10 business days before the program. If you
find that you are unable to attend and it is less than 10 business days before the program start date, you
may send a replacement to attend in your place. If you are unable to send a replacement, you forfeit your
registration fee.