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Solve Employee Problems Before They Start: Resolving Conflict in the Real World

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Member: $22.99

Nonmember: $27.99


This book is approved for SHRM recertification credit. After reading the book, earn a passing score and receive three (3) Professional Development Credits (PDCs). Scroll down for more information and a link to the quiz.

How to Resolve Workplace Conflict in the Real World

With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employee law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict.

The formula is simple: if you can control yourself, you can learn and master EPR skills to resolve any conflict in any situation -- and build durable trust with others, in your personal life and throughout your organizations, along the way.

About the Author

Scott Warrick has been an employment and labor attorney, HR professional, and professional speaker for more than three decades. His clients range from small organizations to Fortune 500 companies to governmental institutions. He travels the country presenting seminars on such topics as Employment Law, Resolving Conflict, Diversity, and Generational Differences.

Advance Praise for Solve Employee Problems Before they Start

“This wonderful book is a 'must-read’ for anyone who works with people, in other words, nearly all of us! Scott is an expert guide to help anyone effectively deal with difficult personalities and conflict not only in the workplace, but in your life's journey as a whole." –Matt Telfer, Human Resources Division Chief, Public Utilities Commission of Ohio

“Scott takes a very different approach to emotional intelligence as the foundation to resolving conflicts before they start. He introduces truly breakthrough concepts supported with neuroscience and made practical with methodologies, such as ‘Verbal Jeet’, that are thoughtful and simple and produces results I have personally witnessed at organizational and individual levels. –Barbara Purdom, SHRM-SCP, Vice President Employee Experience & People Operations, GoDaddy

"Scott makes a home run with the art of mastering Verbal Jeet and Emotional Intelligence in his book Solve Employee Problems Before They Start!  An entertaining read that is down-to-earth with practical advice that can be used in any communication setting whether personal or business." –Kara Manz, SHRM-SCP, SPHR, Northern Division HR Manager, Kubota Tractor Corporation

"Practical, relatable, easy to adopt, remember, and use. This book explains our struggles with communication and provides the tools that are proven to work from the shop floor to the board room. Whether you are looking to focus on your own team or your entire organization, the secrets are here." –Jeannie Lloyd, SHRM-SCP, SPHR, Director of Human Resources, Airstream, Inc.

The SHRM Books Recertification Credit Program

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Additional Info

Name Solve Employee Problems Before They Start: Resolving Conflict in the Real World
SKU 61.19509
Year published 2019
Page count 240
Publisher SHRM
ISBN 9781586446291
Author Scott Warrick
Format Paperback


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