Conflict Mediation: Inspiring Positive Outcomes
Recertification:
SHRM: 7.5 PDCs
Intended Audience:
Individuals seeking guidance on how to manage conflict in business relationships.
SHRM: 7.5 PDCs
Intended Audience:
Individuals seeking guidance on how to manage conflict in business relationships.
HR Knowledge Domain:
People
HR Competencies:
Communication
HR Expertise (HR Knowledge)
Relationship Management
People
HR Competencies:
Communication
HR Expertise (HR Knowledge)
Relationship Management
Program Overview
Conflict management is an inevitable facet of the HR function. In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organization.
*All Live Online sessions are recorded and available to watch for a full year after the program.
Program Objectives
Program Objectives
This program is designed to provide you with the knowledge and skills necessary to:
- Define mediation and investigate the role it plays in workplace conflict
- Apply a mediation framework to workplace conflicts
- Identify challenges that can arise with mediation and identify solutions
- Identify strategies for employees to manage their own conflicts
Program Outline
- Apply a mediation framework to workplace conflicts
- Identify challenges that can arise with mediation and identify solutions
- Identify strategies for employees to manage their own conflicts
Program Outline
Questions? E-mail us at shrmeducation@shrm.org
**These are Seminar prices only and do not apply to the courses offered at SHRM conferences.
Member: $1,495.00
Nonmember: $1,765.00
All Live Online and Virtual seminars contain automatic captions. Do you need additional accommodations, such as the need for CART or Transcripts for a disability? If so, please submit an accommodation request:
Accommodation RequestOnline (credit card only)
Phone (U.S.; credit card only)
703.548.3440, option #3
800.283.7476, option #3
Organizational Training & Development
Bring this program to your organization.
orgtraining@shrm.org
+1 703.535.6496