Unsung Heroes: The Untold Story of HR

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Unsung Heroes offers an homage to the HR profession by highlighting its impacts, large and small, on the world of work.

Whether faced with a Great Reset or a challenge for one worker without hope, unsung HR heroes have shaped a path forward and made lives better without even the faintest of praise, until now!

About the Authors

Alexander Alonso, PhD, SHRM-SCP, is SHRM’s chief knowledge officer leading intelligence, insights, and innovation functions, as well as SHRM’s latest acquisitions, the CEO Academy and Linkage. As leader of SHRM’s Research & Insights business units, his total career portfolio has been based upon practical thought leadership designed to make better workplaces and to grow revenue across industry.

Alonso’s thought leadership has been recognized through various bodies, including as an inaugural member of SHRM’s Blue-Ribbon Commission on Racial Equity in the Workplace, a coalition designed to foster equitable and inclusive cultures.

Nancy A. Woolever, MAIS, SHRM-SCP, is SHRM’s vice president of certification. She joined SHRM in 1997 to plan SHRM’s conference, seminar, e-learning, and executive education programs, for which she was awarded the Meeting Partner of the Year award from the National Speakers Association for excellence in educational programming, collaboration, and partnership.

In 2006, Woolever began leading SHRM’s academic initiative to raise HR educational standards and led the test development and administration of SHRM’s student capstone exam. In 2019, Woolever was named the vice president of certification as overall program and project owner with responsibility for exam development, certificant care, and testing administration.

Additional Info


NameUnsung Heroes: The Untold Story of HR
AuthorAlexander Alonso SHRM-SCP | Nancy A. Woolever, MAIS, SHRM-SCP
Published Year2023
Page Count237
Book PublisherSHRM