Up, Down, and Sideways: High-Impact Verbal Communication for HR Professionals


The SHRMStore has moved its books to an affiliate model with Amazon. Your purchase of this book on SHRM's Amazon store supports the HR profession and SHRM's mission.

This book is approved for SHRM recertification credit. After reading the book, earn a passing quiz score and receive three professional development credits (PDCs).Scroll down for more information and a link to the quiz.

Helping professionals navigate the changes in human resource roles, which have become increasingly complex in recent years, this business-savvy guide teaches how to effectively communicate "up" to superiors, "down" to subordinates, and "sideways" to peers. In addition to the general public and interpersonal speaking tips sprinkled throughout, the book specifically addresses the many roles and responsibilities of the HR professional and the ways in which their position is likely to become even more complicated in the foreseeable future. As strategic business partners, HR professionals interact with executives, line managers, rank-and-file employees, and outside stakeholders. With this increased visibility comes an opportunity to influence the organization and its strategic objectives. Whether in a generalist or specialist role, HR practitioners' wide range of responsibilities can only be effectively met with strong communication skills and this book strives to contribute to the goal of honing that essential ability.

The SHRM Books Recertification Credit Program

Register for the quiz

Learn more about the Recertification Credit Program

Get login help and other answers about the eLearning platform

Browse the complete list of books approved for recertification credit

NameUp, Down, and Sideways: High-Impact Verbal Communication for HR Professionals
AuthorPatricia M. Buhler SPHR | Joel D. Worden
Published Year2013
Page Count180
PublisherSociety For Human Resource Management
FormatPaperback
SKU61.13511
ISBN9781586443375